Last update: May 01, 2019
VMate offers a variety of measures to protect your privacy when you use VMate Services, including VMate Sites, VMate Software, and/or other VMate Services.
VMate has created this Policy to explain our privacy practices so you will understand what information is collected, how it is used, and your rights to your information.
Any references in this Policy to "VMate", "we", "our", "us" etc. will be interpreted as a reference to VMate.
Whether you are new to VMate or a long-time user, please do take the time to get to know our practices, and if you have any questions please feel free to contact us.
For the purpose of 1) creating your VMate Account (including login with other third party accounts); and/or 2) providing feedback or getting contact to us; and/or 3) participating in surveys; and/or 4) getting prizes when you participate in VMate activities and win, you may be required to provide information such as 1)User Names, Password, Gender, Profile photo, Date of Birth, Region; and/or 2) Phone Number, Email Address; and/or 3) name, address, bank information, etc.
It is your choice whether to send your personal information to us. Yet in some cases if the information provided is incomplete or inaccurate we may not being able to offer Services accordingly.
In addition, when you use VMate Services, VMate will have access to information you post to VMate including, but not limited to, threads and comments you post in forums.
For the purpose of: 1) providing you with basic application functionality and better service ; and/or 2) providing you with location-based services, such as personalized multi-language content; and/or 3) improving your experience during shooting and browsing, and helping you improve the quality of your video; 4) Recommending users or videos that you might be interested in, we may collect information from you, including but not limited to:
When you are visiting VMate Sites:
We may obtain information about you from business partners, contractors, and other third parties and combine it with information we collected. For example you may log in with your Facebook or Google log in information. Under these circumstances and if you have given your consent, we may have access to your profile information stored on the Facebook and/or Google (details please refer to the Authorization Page).
When you provide information to us, you agree to provide accurate information only, and agree that we may assume its accuracy and rely on it.
In general, information you submit to us is used either to respond to requests that you make, or to help us serve you better.
VMate and its affiliates may use your information in the following ways:
Where we have relied on our legitimate interests to process your information, you may contact us to obtain more information, including in relation to our assessment of the impact on you.
Where we have relied on consent to process your information, you may withdraw your consent at any time by contacting us using the contact details below.
We may share your information, which may include your name and contact information (for example email address) with third parties that perform certain services on our behalf. These services may include providing support, performing data analysis, and providing and supporting Site functionality and features. To the extent we provide access to your information to a service provider, they are not permitted to share or use the information for any purpose other than providing services to us.
We also may disclose your personal information:
When you delete data, we follow an internal deletion policy to make sure that your data is safely and completely removed from our servers or retained only in anonymized form.
In some cases, rather than provide a way to delete data, we store it for a predetermined period of time. For each type of data, we set retention time frames based on the reason for its collection.
We will securely erase your information in advance of these deadlines if we decide that we no longer need it.
We maintain servers around the world, the data that we collect from you may be transferred to and stored at, a destination outside of the country where you live. It may also be processed by staff who work for us or one of our suppliers. By using the VMate Services, you consent to your personal data being transferred outside of the country where you live.
VMate is committed to protecting the security of your information. We use a variety of industry-standard security technologies and procedures to help protect your information from unauthorized access, use, or disclosure. VMate has strict restrictions on access to user data. Yet, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while VMate uses reasonable efforts to protect your information, VMate cannot guarantee its absolute security.
You can access, update or change the information from the account you created. When changing or updating the information you provided, it may be required yout to verify the identity first. Please note that we may be required by law to store the information we collect, even after you have terminated your use of VMate Services.
For technical reasons, it may be impossible for us to determine whether you have stopped using the VMate Services. For mobile applications, it may also be impossible for VMate to determine whether you have deleted the application. In such cases, we reserve the right to remove your account and the information you have provided to us if you have not used the Services for an extended period of time.
If you are not satisfied with our response or you believe our use of your information does not comply with data protection law, you can make a complaint to the relevant privacy regulator.
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